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Customer Care


One Day




Improving customer relations is the key to keeping your customers. This course will encourage delegates to project the right impression; improve customer satisfaction; enhance the organisations reputation in the market; improve attitudes and develop techniques to handle rudeness and complaints positively and assertively. In addition, delegates will become aware of their responsibility to develop a 'customer-led' approach to business.

The programme will include:

  • Identify the foundations of good customer care practices
  • Relate best practices to their workplace
  • Develop an action plan to improve personal customer care and that of the company
  • Recognise the less obvious customer complaints
  • Differentiate between good complaint handling and exceptional complaint handling

This course is aimed at any member of staff who comes into contact with your customer, either on a face-to-face basis, or on the telephone. This means that every employee will benefit from this course.

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