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Handling Complaints

Duration

One Day

Cost

Venue

REGUS, Thorpe Park Business Park, Leeds, LS15 8ZA

 
Description:

This course aims to help delegates improve skills in handling complaints.

The programme will include:

  • What is a complaint?
  • Handling a complaint effectively
  • How to stay impartial
  • Skills practice

This course is suitable for anyone within your company who deals with customer feedback.

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