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Handling difficult people


One Day



REGUS, Thorpe Park Business Park, Leeds, LS15 8ZA


This course aims to help delegates improve skills in handling difficult people either face-to-face or on the telephone.

The programme will include:

  • Difficult people
  • Interpersonal skills
  • Behavioural skills
  • Face to face skills
  • Telephone skills

This course is suitable for anyone within your company who deals with customer feedback.

Enquire about this course

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