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Customer Care by Telephone


One Day




This course aims to help delegates appreciate the non visual aspect of the telephone and to be able to control the call dealing with difficult callers and giving more customer satisfaction.

The programme will include:

  • Telephone manners
  • Control the call
  • Awkward callers and how to cope
  • Practical sessions using telephone equipment for play back and critique

This course is suitable for anyone in your company who uses the telephone as an interface to a customer and needs to present the correct image.

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