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This course considers what conflict is and its impact and role in the workplace. It looks at some of the triggers for conflict, how it develops different ways of managing it. £30
The course coversConflict in workplaces is not only inevitable, it can actually be valuable. That is if it is handled correctly and focused on the right areas. This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.Unmanaged conflict is the largest reducible cost in organisations today, and the least recognised. Our society, and therefore our workplaces, are full of individuals with very different backgrounds, beliefs, values and attitudes. With such diversity conflict, at some point, is inevitable.
This course is suitable for employees, supervisors and managers looking to develop their skills for managing conflict.
Equivalent to 2 CPD Units (hours)