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Terms and conditions

Welcome to our website.  If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Sentient' or 'us' or 'we' or ‘our’ refers to Eatons Solicitors t/a Sentient the owner of the website whose registered trading office address is 49-51 Pegholme, Wharfebank Business Centre, Ilkley Road, Otley. LS21 3JP. The term 'you' refers to the user or viewer of our website or user of our products and services.

Due to the nature of the internet we do not warrant that your access to, or the running of the site will be uninterrupted or error free. The content of the pages of this website may also occasionally require upgrading, modification or other works making them temporarily unavailable. We will try to keep such interruption to a minimum.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website does not use uses cookies to monitor browsing preferences.

  • Where you choose to subscribe for free information or chargeable services or purchase products you agree to: 

a. give full and accurate details when requested by us from time to time;

b. ensure that such information shall be legal, decent, honest and truthful, shall not infringe any third party’s rights, shall not contain any viruses or other malicious computer programming routine and shall not link to any other websites;

c. keep secure any User ID, password and/or any other confidential information provided to you by us for the secure use of the website; and

d. notify us of any unauthorised use of such User ID, password and /or any other confidential information or any other breach of security regarding the website.

  • We reserve the right to change the contents and/or price and/or delivery charges of any Goods at any time without prior notification.

  • Delivery charges relate to mainland United Kingdom only.

  • Unless specified otherwise the prices quoted are net of VAT which will be added at the prevailing rate.

  • This website has been designed to comply with the laws and regulations applicable in the United Kingdom.  We do not accept any liability arising from the mere fact that you are accessing this website from outside the United Kingdom.

  • This website contains general information based on English law. We make every effort to ensure that the contents are accurate and up to date. However nothing on this website or available from it should be construed as definitive legal advice. Please contact us if you need advice on a specific legal issue.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • Whilst we endeavour to ensure that any material available for downloading from the Site is not contaminated in any way, we do not warrant that such material will be free from infection, viruses and/or similar code.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. We have no control over their individual content. We therefore make no warranty, representation or statement as to the accuracy or completeness of any of the information appearing in relation to any linked websites. They do not signify that we endorse the website(s) and we have no responsibility for the content of the linked website(s).If you decide to access any third party website linked from the Site, you do so at your own risk.

  • We provide legal advice and Commercial Legal Expenses Insurance and are authorised and regulated by the Solicitors Regulation Authority No 49116.

  • Although Eatons are not authorised by the Financial Conduct Authority, we are included on the register maintained by the FCA so that we can carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contracts.  This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Solicitors Regulation Authority.  The register can be accessed via the FCA website at

  • The Law Society is a designated professional body for the purposes of the Financial Services and Markets Act 2000 but responsibility for regulation and complaints handling has been separated from the Law Society's representative functions.  The Solicitors Regulation Authority is the independent regulatory body of the Law Society. 

  • We take your privacy and data protection very seriously. By accepting these terms you acknowledge that you have read and understood the terms of our Privacy Policy.

  • We reserve any copyright and database rights we may have in connection with the site.

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales. 

Subscriptions and Purchases
Where you have used our website to take out a subscription it will commence on the date of order ("Commencement Date") and continue until terminated by us by at least 30 days written notice to expire on an anniversary of the Commencement Date or by you within 30 days of our notice of the renewal of the subscription.

  • We will notify the customer in writing before each anniversary of the Commencement Date of the price payable for the next subscription period and, where the subscription relates to a hard copy or online product this will include details of any change to the licence terms and conditions applicable to that product. 

Licences and electronic content

We limit the usage of on-line services to the agreed number of users as specified in the product offer. Unless otherwise stated, usage levels refer to maximum number of different users who are entitled to access the service in your organisation.

Our advisory service may be used by you to obtain advice relating to your own organisation at the address recorded in the order. This service is not available to organisations or consultants acting as advisers to third parties unless agreed separately under a specific scheme agreement.

If you make excessive or unreasonable use of our advisory services we reserve the right to terminate your access to our advice services with immediate effect.

Our total liability in contract tort (including negligence or breach of statutory duty) misrepresentation or otherwise with respect of any claim arising in respect of its acts or omissions in relation to the provision of advice shall be limited to the total sums received by us pursuant to this Agreement in the calendar year of the claim relating to such acts or omissions.

Trial, money back guarantee and returns policy

Goods offered for purchase on a Trial or Money Back Guarantee basis allow you to examine the Goods within the Trial or Money Back Guarantee period (28 days from the date of despatch unless notified otherwise). If you do not wish to subscribe for the Goods they should be returned before the end of the Trial or Money Back Guarantee period. If you do not return the Goods by the end of the Trial or Money Back Guarantee period you will be deemed to have accepted the offer to subscribe or purchase and will be liable for payment of the subscription or purchase fee invoice.

When you purchase Goods on a firm sale basis, which include Goods purchased online using the card payment service, they do not include a Trial period and you are liable for immediate full payment of the subscription or purchase fee invoice. In the case of online Goods purchased using the card payment service, you are required to pay for the Goods before access is granted or before the Goods are despatched to you.

When items are returned you are responsible for the costs of returning them to us or any third party supplier or distributor. You may want to insure any returned items as we will not be held responsible for the condition of the items being returned or for lost or misdirected items sent back to us.


No refund is available in the event of cancellation at any point during the subscription period in respect of any Goods.

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